Social Security is Dialed-In to Customer Service Improvements
We may be in the digital age but not everyone wants to conduct business electronically. That’s one of the main reasons Social Security maintains its national 800 number. According to a Social Security Administration blog post, the agency answers more than 28 million phone calls each year.
As part of a grand plan to improve customer service, the SSA has launched an enhanced telephone system with new features that allow it to better serve customers. One of the most popular is the Call Back Assist feature that “saves your place in line without you having to wait on hold to speak with a representative. That means you can go about your day until a representative returns your call.” The agency has already reduced wait times by half but acknowledges that more work needs to be done on that front.
Additionally, Social Security offers phone customers its services in English and Spanish and interpreters in more than 200 languages and dialects, as well as teletypewriter (TTY) services for people who are deaf, hard-of-hearing, or have difficulty using a traditional phone.
To speak to a Social Security representative you can call 1-800-772-1213, Monday through Friday from 8:00 a.m. to 7:00 p.m. If you do not need to speak to a representative, its automated telephone services are available 24 hours a day.
The Seniors Trust is committed to improving the financial well-being of America’s retirees through the passage of The Social Security Expansion Act. It will give retirees an immediate benefits increase of about $200 a month, a fair annual cost-of-living adjustment (COLA), increased minimum benefits, and will ensure the long-term solvency of the Social Security program.
