What Social Security is Doing to Improve Customer Service

The Social Security Administration (SSA) has made a major commitment to improving customer service in the coming years. According to the Washington Examiner, one of the ways the agency is doing this is by hiring what it calls “exceptional employees.” It’s also making an effort to be more accessible to its customers by allowing them to choose when, where, and how they receive services.

This is all part of Social Security’s Vision for 2025, which includes plans to make a beneficiary’s interaction with the agency more “personal” based on their “needs, preferences, and relationship” with Social Security.

The Seniors Trust is devoted to improving Social Security for all retirees. It wants Congress to enact the Social Security Expansion Act which will establish a fair cost-of-living adjustment (COLA), increase benefits, create a strong and long-lasting trust fund, and guarantee every retired worker receives adequate Social Security benefits they have earned.