Social Security Customer Service Improves During COVID

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Despite the pandemic disruptions, the Social Security Administration (SSA) saw improved customer service during the COVID-19 crisis. According to a report by, the agency saw “broadly favorable reports of customer satisfaction regarding its telephone service, even with employees relegated to remote work.”

Things should only continue to improve because, as part of its new phone system, the SSA plans to enhance the automated options on its national 800-number with better voice recognition. This should improve the caller experience and increase the number of calls handled by the automated service.

The Seniors Trust is devoted to improving Social Security for all Americans. It wants Congress to enact the Social Security Expansion Act, which will increase benefits, create a strong and long-lasting trust fund, and guarantee every retired worker receives adequate Social Security benefits and a fair Cost-of-Living Adjustment (COLA). You can show your support by signing our petition to Congress.